Salespeople Should Vary the Loudness of Their Speech

question 83

Multiple Choice

Salespeople should vary the loudness of their speech:

• A) to produce recognizable sounds
• B) according to the nonverbal communication of the listener
• C) to determine your constant inflection point
• D) to avoid monotony
• E) is accurately described by all of the above

Understand the importance and methods of analyzing the audience for effective communication and persuasion.

Differentiate between various organizational audiences and their roles in the communication process.

Appreciate the importance of linking new information to prior knowledge when presenting information to an audience.

Recognize the value of demographic and psychographic profiling in understanding audience characteristics.

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Definitions:

Innovation Process

The sequence of activities that an individual or organization undertakes to conceive, develop, and implement new ideas or products.

Heuristics

Mental shortcuts or rules of thumb that allow individuals to make decisions quickly and efficiently, but sometimes at the cost of accuracy.

Group

A number of individuals or things considered together because of similarities or a common purpose.

Team

A group of people brought together to use their individual skills on a common project or goal.