The First Thing a Salesperson Should Do When a Customer

question 5

True/False

The first thing a salesperson should do when a customer complains is to encourage the customer to tell their story.

---

Definitions:

Encounter

An interaction or meeting between people, often used in the context of customer service or interpersonal communication.

Organizational Socialization

The process through which new employees acquire the necessary knowledge, behaviors, and skills to become effective members of the organization.

Learning

The process of acquiring new understanding, knowledge, behaviors, skills, values, or preferences through study, experience, or teaching.

Reality Shock

The experience of discovering that one's expectations of a profession or activity differ significantly from the actual experience.