Which of the Following Is a Likely Reason for a Customer

question 32

Multiple Choice

Which of the following is a likely reason for a customer complaint?

• A)salesperson caused buyer's expectations to be too high
• B)terms of the sales contract were not met
• C)product performs poorly
• D)product is being used improperly by the customer
• E)all of the above

Understand the significance of design and innovation in product development.

Analyze the impact of market research and customer feedback on product development.

Explain the concept and applications of the Kano model in product development.

Distinguish between different types of new products and their development strategies.

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Definitions:

Autonomous

Having the ability to operate independently or self-govern without external control or influence, often used in reference to machines, systems, or organizations.

Homeless Shelter

A place providing temporary accommodation for people who do not have a permanent home.

Warming Shelters

Temporary shelters provided to homeless or marginalized individuals during the cold weather months to protect them from the harsh conditions.

Isolated Impact

Effects or outcomes that occur in a limited area or scope, without significant broader or systemic implications.