Which of the Following Statements Is NOT a Guideline to Use

question 101

Multiple Choice

Which of the following statements is NOT a guideline to use when determining the facts about a customer complaint?

• A)It is easy to be influenced by a customer who is honestly and sincerely making a claim for an adjustment.
• B)An inexperienced salesperson might forget that many customers make their case for a claim as strong as possible.
• C)Whenever possible, the salesperson should examine, in the presence of the customer, the article or product claimed to be defective.
• D)Experienced salespeople soon learn products may appear defective when actually nothing is wrong with them.
• E)Starting an inquiry into the nature of a complaint is an effective way to postpone action until the client has gotten the complaint off his or her chest.

---

Definitions:

Consideration

In contract law, the benefit or value that is exchanged between parties in a contract, making it binding and legally enforceable.

Deed of Trust

A document that conveys title to real property to a trustee as security for a loan until the grantor (borrower) pays the lender according to the terms of a loan.

Mortgage

A loan secured by the collateral of real estate property, where the borrower is obliged to pay back with a predetermined set of payments.

Trustee

A person or firm that holds and administers property or assets for the benefit of a third party.