A Customer Complained That the Filtration System on the Recirculating

question 4

Multiple Choice

A customer complained that the filtration system on the recirculating parts washer she purchased for petroleum-solvent cleaning is not working. What can the salesperson who sold the washer do to handle the complaint?

• A)Replace the washer without cost to the customer.
• B)Instruct the customer how to proceed with the claim against the manufacturer of the filtration system which is installed by the washer manufacturer.
• C)Send the washer to the factory to determine if there is a manufacturing problem with the filtration system or how it was installed.
• D)Agree to replace the washer if the customer will share replacement and shipping costs.
• E)The salesperson can choose the option above that seems most appropriate given the seller's understanding of the complaint.

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Definitions:

Creativity

Refers to the ability to generate new and valuable ideas or solutions.

Uncertainty

A state of being unsure or having doubts about something, often due to a lack of information or knowledge.

Self-actualized

A term used in psychology to describe a person who has reached their fullest potential, as per Abraham Maslow's hierarchy of needs.

Maslow

Refers to Abraham Maslow, an American psychologist known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs in priority, culminating in self-actualization.