Which of the Following Statements About Complaints Is FALSE

question 100

Multiple Choice

Which of the following statements about complaints is FALSE?

• A)The customer must perceive the settlement of the complaint as being fair.
• B)The settlement that will be provided must be clearly communicated.
• C)A salesperson settling a claim should educate the customer to forestall future claims.
• D)A fair settlement made in the customer's favor helps resell the company and its products.
• E)A customer who doesn't complain is a happy customer.

---

Definitions:

Glucose

Six-carbon monosaccharide; used as an energy source during cellular respiration and as a monomer of the structural polysaccharides.

Tubular Secretion

Movement of certain molecules from blood into the distal convoluted tubule of a nephron so that they are added to urine.

Distal Convoluted Tubule

Final portion of a nephron that joins with a collecting duct; associated with tubular secretion.

Active Transport

The movement of molecules across a cell membrane from an area of lower concentration to one of higher concentration, requiring energy.