Which of the Following Statements About Complaints Is True

question 58

Multiple Choice

Which of the following statements about complaints is true?

• A)It is wise to assume that all complaints are unjustified.
• B)It is not the job of the salesperson to forestall future complaints.
• C)Firms do not set up procedures for dealing with claims over $200 because claims this large may require legal advice.
• D)A fair settlement made in the customer's favor helps resell the company and its products.
• E)A customer who doesn't complain is a happy customer.

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Definitions:

FMV

The Fair Market Value represents the price at which property would be sold in an open market scenario.

Unrecaptured 1250 Gain

A type of gain on the sale of depreciable real property that’s taxed at a different rate than other capital gains.

Depreciation

The systematic allocation of an asset's cost over its useful life, reflecting its loss of value over time.

Gift Tax

A levy imposed on the act of transferring property from one person to another without receiving full value or any compensation in return.