When the Telemarketer Who Was Trying to Get Chloe to Change

question 24

Multiple Choice

When the telemarketer who was trying to get Chloe to change long-distance service asked Chloe, "Are you ready to switch now?", he was using the _____ closing method.

• A)benefit summary
• B)direct request
• C)balance sheet
• D)assumptive
• E)alternative choice

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Definitions:

Hypocrites

Hypocrites are individuals who claim to have moral beliefs, standards, or virtues that their own behavior does not conform to; their actions contradict their stated beliefs or values.

Attitudes

A settled way of thinking or feeling about something, typically reflected in a person's behavior or expressed beliefs.

Effort Justification

The cognitive dissonance reduction mechanism where individuals attribute a higher value to an outcome they had to put effort into achieving, regardless of the actual value.

Cognitive Dissonance Theory

A psychological theory that suggests discomfort arises from holding two conflicting beliefs simultaneously, leading individuals to change their attitudes or beliefs to reduce discomfort.