Once the Buyer Has Said, "Yes," the Salesperson Needs To

question 77

Multiple Choice

Once the buyer has said, "Yes," the salesperson needs to:

• A)discuss with the buyer any important information that he or she will need to enjoy the full benefits of the product.
• B)thank the buyer for his or her business.
• C)reassure the buyer that his or her choice was judicious.
• D)avoid any show of excess excitement or enthusiasm.
• E)do all of the above

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Definitions:

Cognitive Psychology

The area of psychology focused on understanding mental activities, such as thinking, perception, memory, and learning.

Psychometrics

The scientific study of the measurement of human abilities, traits, and attitudes.

Personality Psychology

The branch of psychology that focuses on the study of patterns of thoughts, feelings, and behaviors that make a person unique.

Industrial Psychology

A field of psychology that applies psychological theories and principles to organizations, focusing on improving workplace productivity, health, and the quality of work life.