Robby Finds Himself in the Awkward Position of Not Having

question 46

Multiple Choice

Robby finds himself in the awkward position of not having the product Verna's office needs to solve its current problem. As a truly professional salesperson, Robby uses a consultative selling philosophy and will probably:

• A)recommend a competitor's product if he knows of one that will solve this particular problem.
• B)show Verna that what she thinks is a problem isn't really all that bad.
• C)apologize and leave without making a fuss.
• D)discontinue calling on Verna.
• E)do none of the above

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Definitions:

Emergency

A critical situation that arises suddenly and requires immediate action to prevent or mitigate harm to individuals or property.

Negative Evaluation

The process of critically assessing something in a manner that highlights its faults or shortcomings.

Empathy

The ability to understand and share the feelings of another, putting oneself in their shoes emotionally.

Altruistic Behavior

Actions intended to benefit others without expectation of reward for oneself.