Which of the Following Statements About Salesperson Relationships with Customers

question 23

Multiple Choice

Which of the following statements about salesperson relationships with customers and prospects is true?

• A) Selling to new prospects requires the same skills as selling to existing customers.
• B) Salespeople responsible for existing customers place more emphasis on selling products than on servicing and relationship building.
• C) Rejection is an inevitable part of making initial contacts with potential customers.
• D) To convince prospects to purchase a product they use regularly,salespeople need to be especially self-confident and aggressive.
• E) None of these

---

Definitions:

Human Being

A member of the species Homo sapiens; an individual characterized by the capacity for empathy, reasoning, and problem-solving.

Primary Goal

The main or most important objective that an individual or organization aims to achieve.

Survival

The act of continuing to live or exist, typically in spite of an ordeal or difficult circumstances.

Symbolic Self

Refers to the representation of an individual’s identity as portrayed through symbols, actions, and behaviors that are meaningful to the social context.