Instructions That Are Filled with Jargon or That Easily Confuse

question 1

Multiple Choice

Instructions that are filled with jargon or that easily confuse customers are examples of:

• A) duplication.
• B) errors.
• C) unclear communication.
• D) unnecessary motion.
• E) overprocessing.

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Definitions:

Prediction

The act of forecasting or estimating future events based on current or past data.

Psychological Researchers

Individuals who study the human mind and behavior through various scientific methods and experiments.

General Principle

A fundamental truth, foundation, or doctrine that serves as the basis for a system of belief or behavior or for a chain of reasoning.

Separate Facts

The act of distinguishing or differentiating individual pieces of true information from opinions or interpretations.