The Design of Service Processes Should Include the Following Elements

question 18

Multiple Choice

The design of service processes should include the following elements:

• A) Physical, psychological, relational
• B) Psychological, relational, marketing
• C) Physical, sensual, psychological
• D) Sensual, relational, operations
• E) None of the above

---

Definitions:

Point Estimate

A single value given as the best guess or estimate of a population parameter based on sample data.

Interval Estimate

An interval estimate is a range of values derived from sample statistics that is likely to contain the value of an unknown population parameter.

Population Parameter

A numerical value summarizing the entire population that can often be estimated by a statistic derived from a sample.

Margin of Error

The maximum expected difference between the true population parameter and a sample estimate of that parameter.