Translating Data About Customer Needs and Preferences into Technical Specifications

question 63

Multiple Choice

Translating data about customer needs and preferences into technical specifications is known as:

• A) Value to the customer
• B) Quality function deployment
• C) Voice of the customer
• D) Customer relationship management
• E) a and b

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Definitions:

The Liberator

A prominent abolitionist newspaper founded by William Lloyd Garrison in 1831, advocating for the immediate emancipation of all slaves in the United States.

Reproductive Freedom

The right to make decisions about one's own reproductive health and to have access to the means to do so.

Moral Beings

Entities, especially humans, who are capable of distinguishing between right and wrong and of making ethical decisions.

Angelina Grimké

A prominent American abolitionist and feminist who, along with her sister Sarah, advocated for the rights and emancipation of both slaves and women in the 19th century.