Using a Time of Relative Stability to Remove Organizational Roadblocks

question 42

Multiple Choice

Using a time of relative stability to remove organizational roadblocks to the desired culture is one broad theme in attempting to:

• A) Manage around culture
• B) Maximize synergy
• C) Link to mission
• D) Reformulate the strategy or culture

Understand the concept of "management by walking around" and its importance in service management.

Differentiate between tangible and intangible products and services.

Identify and explain the building blocks of service quality.

Recognize strategies to close the knowledge and communications gaps in service delivery.

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Definitions:

Back Propagation

Reverse movement of an action potential into the soma and dendritic field of a neuron; postulated to play a role in plastic changes that underlie learning.

Action Potential

A temporary reversal of an electric polarization of the membrane of a nerve cell or muscle cell, allowing for the transmission of signals.

EPSP Reversal

A phenomenon where the excitatory postsynaptic potential changes direction, usually due to alterations in ion gradient or membrane potential.

Neural Plasticity

The ability of the brain's neural networks to change through growth and reorganization, in response to learning or experience.