TABLE 12-6 According to an Article in Marketing News,fewer Checks Are Being

question 113

Multiple Choice

TABLE 12-6
According to an article in Marketing News,fewer checks are being written at the grocery store checkout than in the past.To determine whether there is a difference in the proportion of shoppers who pay by check among three consecutive years at a 0.05 level of significance,the results of a survey of 500 shoppers in three consecutive years are obtained and presented below.
-Referring to Table 12-6,what is the form of the alternative hypothesis?

• A)H₁ : π₁ ≠ π₂ ≠ π₃
• B)H₁ : π₁ ≠ π₂ = π₃
• C)H₁ : π₁ = π₂ ≠ π₃
• D)H₁ : not all π_j are the same

Acknowledge the significance of managing customer expectations to minimize service gaps.

Comprehend the importance of trust and confidence (assurance) in service delivery.

Grasp the necessity of understanding and meeting/exceeding customer expectations.

Understand the challenges of evaluating service quality due to its intangibility.

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Definitions:

Prepaid Expenses

Expenses paid in advance for services or goods to be received in the future, such as insurance premiums or rent.

Warranty Repairs

Services offered to repair or replace a product within a specific time frame, typically free of charge, under a warranty agreement.

Warranty Expense

This is an accounting term for the cost that a company anticipates or incurs due to the repair or replacement of products under warranty.

Sales Units

The quantity or number of products sold or services rendered by a business during a specific period.