TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal. 
-Referring to Table 10-13,what is(are) the critical value(s) of the relevant hypothesis test if the level of significance is 0.05?
Definitions:
Scientific Study
A systematic investigation and analysis of materials and sources in order to establish facts and reach new conclusions.
Functionalist Theory
A perspective in sociology and anthropology that emphasizes the interconnectedness of society by focusing on how its various parts maintain social order.
Learning
The process of acquiring new understanding, knowledge, behaviors, skills, values, attitudes, or preferences through study, experience, or teaching.
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Sensation is the process by which our sensory receptors and nervous system receive and represent stimulus energies from our environment.
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