TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 56

Essay

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-13, what is the critical value for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels at the 5% level of significance?

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Employee benefit programs that allow workers to choose from a variety of pre-tax benefits, customized to their personal needs.

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