________ Are Physical Characteristics of the Product Itself, Such as Size

question 102

Multiple Choice

________ are physical characteristics of the product itself, such as size, color, flavor, or aroma.

• A) Intrinsic cues
• B) Product quality ratings
• C) Extrinsic cues
• D) Brand images
• E) Brand personalities

---

Definitions:

Formal Complaint

A written or formal statement expressing dissatisfaction or grievance, typically submitted to an authority or organization.

Recommendations

Suggestions or advice given based on expertise or experience, aimed at guiding decisions or actions.

Direct

A manner of communication or action that is straightforward and succinct, without any unnecessary detail or elaboration.

Indirect

Communication or actions that are not straightforward or explicit, often involving implication or suggestion rather than direct expression.