Which of the Following Is NOT a Dimension Measured in the SERVQUAL

question 54

Multiple Choice

Which of the following is NOT a dimension measured in the SERVQUAL scale?

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) ignorance

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Definitions:

Low-Income Families

Households earning significantly below the median income level, facing financial hardship and limited access to resources.

Familycide

Murdering one’s spouse, ex-spouse, children, or other relatives before attempting or committing suicide.

Battered Women

refers to women who have experienced physical and often psychological violence, typically at the hands of an intimate partner.

Cyclical Pattern

A series of events or actions that repeat in a predictable manner.