Most Customer Service Problems Are Identified by

question 71

Multiple Choice

Most customer service problems are identified by

• A) personal observation.
• B) outside consultants.
• C) customer complaints.
• D) entries in a suggestion box.

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Definitions:

Occupational Safety

Refers to the health and safety practices in the workplace to prevent accidents and illness.

Safe Behaviors

Actions taken by individuals to prevent harm or injury in the workplace.

Psychological Consequences

The mental and emotional effects that result from certain experiences, decisions, or events.

Frequent Headaches

Repeated occurrences of head pain, which can be a symptom of various medical conditions or stress.