Professional Observers Who Pose as Customers in Order to Evaluate

question 88

Multiple Choice

Professional observers who pose as customers in order to evaluate the quality of a company's service are known as ________.

• A) undercover agents
• B) mystery shoppers
• C) verification officers
• D) acting researchers
• E) drive-by shoppers

---

Definitions:

Insertion

Insertion refers to the placement of an object or substance into a body part or into a device, often used in medical procedures or mechanical processes.

Origin

The point or place where something begins, arises, or is derived.

Antagonist

In pharmacology, a substance that acts against and blocks an action by binding to a receptor without activating it, effectively preventing the natural ligand or agonist from exerting its effect.

Tendon

A cord-like, fibrous tissue that connects muscle to bone.