Professional Observers Who Pose as Customers in Order to Evaluate

question 88

Multiple Choice

Professional observers who pose as customers in order to evaluate the quality of a company's service are known as ________.

• A) undercover agents
• B) mystery shoppers
• C) verification officers
• D) acting researchers
• E) drive-by shoppers

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Definitions:

Fully Resolved

When an issue, problem, or task has been completely dealt with and no further action is required.

Employee Empowerment

A management strategy that gives employees autonomy and control over their work decisions and processes, enhancing their effectiveness and satisfaction.

Office Cubicles

Partitioned workspaces commonly found in offices designed to provide employees with their own semi-private working areas.

Organizational Ecology

A theoretical framework focusing on the environment's role in the success and failure of organizations, emphasizing adaptation, selection, and competition.