The Luther Post Office Closes the Customer Service Window Promptly

question 78

Multiple Choice

The Luther Post Office closes the customer service window promptly at noon for their lunch break and opens again at one,perhaps a little after if the town's Sonic is busy.The Jones Post Office workers are aghast at this policy,preferring to stagger their lunch breaks so that the customer service window is always attended.It would appear that this difference in culture is primarily driven by:

• A)reward systems.
• B)key organizational members.
• C)critical incidents.
• D)geographical location.

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Definitions:

Naturalistic Observation

Naturalistic observation is a research method in which subjects are observed in their natural environment without any intervention by the researcher.

Accurate Picture

A precise or true representation of a situation, phenomenon, or condition based on factual information.

Case Study

An in-depth analysis of a single instance, situation, or individual, often used to explore complex issues in a real-life context.

Observational Method

A technique in research where behavior is observed and recorded in a natural setting without intervention.