According to the Research by Burns Vaughan and John Lanzetta

question 15

Multiple Choice

According to the research by Burns Vaughan and John Lanzetta, you will feel more empathy for someone with whom you are interacting in person than for someone with whom you are interacting over the telephone because

• A) imitating others' expressions help us feel what they are feeling.
• B) telephone connections are sometimes unclear.
• C) you will be tempted to overjustify yourself.
• D) all of these choices.

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Definitions:

Actual Units Produced

The real number of units manufactured during a specific period, as opposed to planned or estimated production figures.

Standard Rate Per Hour

The standard rate per hour denotes the predetermined cost or wage rate for work performed, typically used in budgeting and payroll calculations.

Direct Labor Time Variance

The difference between the actual hours worked and the standard hours allowed, multiplied by the standard labor rate.

Actual Direct Labor Hours

The real hours worked by employees directly involved in the production process.