After Waiting on a Rude Customer,Dina Complains to Another Server

question 70

Multiple Choice

After waiting on a rude customer,Dina complains to another server in the dining room.The manager overhears this and warns Dina not to do it again.What was Dina's offense?

• A)front stage behavior on the back stage
• B)back stage behavior on the front stage
• C)use of a disclaimer
• D)use of an aligning action

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Definitions:

Markup

The amount added to the cost of goods to cover overhead and profit when setting the selling price.

Job-Order Costing

An accounting method that assigns costs to specific production units or jobs, useful for customized orders.

Direct Labor-Hours

Sum of the hours expended by employees directly participating in the manufacturing operations.

Predetermined Overhead Rate

A rate used to allocate manufacturing overhead to individual products or job orders based on a consistent activity measure, calculated prior to the period in which it is used.