Using Customer Evaluations of Employee Performance Is Appropriate in All

question 20

Multiple Choice

Using customer evaluations of employee performance is appropriate in all but one of the following situations.Name the exception.

• A)When the company wants an inexpensive means of evaluation.
• B)When an employee's job requires direct service to the customer or linking the customer to other services within the company.
• C)When the company's strategic goal is to integrate marketing strategies with human resource activities and policies.
• D)When the company is interested in gathering information to determine what products or services the customer wants.

Understand the importance of collaborative planning in presentations involving multiple speakers.

Recognize the role of humor and variety in volume for maintaining audience interest.

Understand the initial steps in planning and preparing for both oral and written presentations.

Identify and implement effective organizational patterns for the content of presentations.

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Definitions:

National Labor Relations Board

An independent agency of the U.S. government responsible for enforcing U.S. labor law in relation to collective bargaining and unfair labor practices.

Terms and Conditions

A legal agreement between a service provider and the user, outlining the rules and guidelines of using the service.

Employee Polygraph Protection Act

A U.S. federal law that generally prevents employers from using lie detector tests, either for pre-employment screening or during the course of employment, with certain exceptions.

Employment-at-Will Doctrine

A legal doctrine that defines an employment relationship in which either party can break the relationship with no liability, provided there is no express contract for a definite term governing the employment relationship.