The Key to Delivering Customer Satisfaction Is to Match ________

question 98

Multiple Choice

The key to delivering customer satisfaction is to match ________ with ________.

• A) company performance; the competition's performance
• B) company performance; competitive prices
• C) relationship building; performance tools
• D) company performance; unique products
• E) customer expectations; product performance

---

Definitions:

Investments

Assets purchased with the expectation that their value will grow or generate income.

Quarterly

Taking place four times a year, or every quarter.

Withdrawals

The act of taking money out of an account, fund, or similar financial vehicle.

Invest

To allocate money in the expectation of some benefit in the future, usually through the purchase of assets with the hope that they will increase in value.