Customers Can Be Classified into Four Relationship Groups,according to Their

question 5

Multiple Choice

Customers can be classified into four relationship groups,according to their profitability and projected loyalty.Which type of customers have the highest profit potential and strong loyalty?

• A) barnacles
• B) strangers
• C) butterflies
• D) true friends
• E) big fish

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Definitions:

Mindfulness

The practice of being fully present and engaged in the moment, aware of one's thoughts and feelings without distraction or judgment.

Humanistic-Existential

A psychological approach that emphasizes individual experience and the inherent desire for self-improvement and understanding, blending principles of humanism and existentialism.

Social Upheaval

Significant, often sudden changes within a society that disrupt its structure or norms, potentially leading to conflict or transformation.

Existential Therapies

A group of psychotherapeutic approaches that focus on individual freedom, choice, and responsibility, emphasizing the search for meaning and dealing with existential crises.