Which of the Following Contact Methods Is Generally the LEAST

question 76

Multiple Choice

Which of the following contact methods is generally the LEAST flexible?

• A) mail
• B) telephone
• C) Internet surveys
• D) online panels
• E) personal

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Definitions:

Service Dimensions

The various aspects of a service that affect the customer's perception and satisfaction, including reliability, responsiveness, assurance, empathy, and tangibles.

Restaurant Manager

A person responsible for overseeing the daily operations of a restaurant, including food quality, customer service, and staff management.

Instrumental Support

Practical or tangible aid provided to someone, often in the form of resources or services, to help them achieve goals or solve problems.

Job Setting

The environment, conditions, and context in which an individual's employment takes place, including physical location, company culture, and job role.