Michael Is a Customer Service Agent for a National Car

question 38

Multiple Choice

Michael is a customer service agent for a national car rental business.He has access to the company's intranet,which provides access to research information,stored reports,shared work documents,contact information for employees and customers' records.Which of the following is this access most likely to enable Michael to do during interactions with customers?

• A) analyze primary data
• B) use data mining techniques
• C) share information with value-network partners
• D) customers' background and past purchases
• E) evaluate marketing intelligence

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Definitions:

Chronological Report

A report that presents events or progress in the order in which they occurred, from earliest to most recent.

Events

Occurrences or activities, planned or spontaneous, which are notable for participation or observation.

Organizational Patterns

Structured frameworks that dictate the arrangement of ideas and information in writing or speech to effectively communicate the message.

Neutral Reader

Someone who reads or reviews content without any prior biases or expectations, offering impartial feedback.