All of the Following Are Methods for Developing a Differentiated

question 54

Multiple Choice

All of the following are methods for developing a differentiated service offer,delivery,or image EXCEPT ________.

• A) offering innovative features
• B) increasing the quantity of service by giving up some durability
• C) having more reliable customer-contact people
• D) developing symbols and branding
• E) designing a superior delivery process

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Definitions:

AON Diagram

Activity on Node diagram, a project management tool that represents tasks or activities within a project as nodes and their dependencies.

Balanced Scorecards

A strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals.

Comprehensive View

is an approach or perspective that considers all aspects and factors, providing a complete and inclusive understanding of a subject or problem.

Financial Performance

An assessment of how well an organization manages its resources and commitments to generate income and ensure sustainability.