An Effective Claim Refusal Uses Third-Person Pronouns and Passive Voice

question 93

True/False

An effective claim refusal uses third-person pronouns and passive voice to avoid directly accusing the reader of misusing the product.

---

Definitions:

Induced Consumption

Consumer spending that increases when income increases, and decreases when income decreases, reflecting behavioral responses to changes in income.

Disposable Income

The amount of money left for households to use on saving and spending after income taxes are covered.

Savings Rate

The proportion of disposable income that is saved rather than spent by individuals or households.

1990s

The 1990s, a decade spanning from 1990 to 1999, was characterized by significant global events, technological advancements, and cultural shifts.