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You Should Always Use the Indirect Pattern When Writing a Bad-News

question 61

True/False

You should always use the indirect pattern when writing a bad-news letter.


Definitions:

Clarification

The act of rendering a statement or scenario more clear and understandable.

Emotional Intelligence

The ability to form work relationships with colleagues, display maturity in a variety of situations, manage emotions, consider the emotions of others, and resolve conflicts by interacting with colleagues constructively to achieve a positive outcome.

Work Relationships

Interactions and bonds formed between colleagues in a professional setting.

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