When Sending a Customer Bad News,you Should Use the Indirect

question 43

True/False

When sending a customer bad news,you should use the indirect pattern.

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Definitions:

Electronegativity

The measure of an element’s ability to attract electrons.

Ionic Bond

Chemical bond formed because of the attraction of two oppositely charged ions, such as by the loaning of one or more electrons from one ion to another.

Periodic Table

A tabular arrangement of the chemical elements, organized by their atomic number, electron configuration, and recurring chemical properties.

Electronegativity

A chemical property that describes the ability of an atom to attract electrons towards itself in a chemical bond.