When Refusing a Claim in Which the Customer's Actions Are

question 31

True/False

When refusing a claim in which the customer's actions are responsible for the problem,you should use personalized language.

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Definitions:

Big Five Model

A rephrasing of Big Five Trait; it is a psychological model that classifies human personality into five major dimensions for better understanding and assessment.

Surgency

A personality trait characterized by leadership qualities, including assertiveness, dominance, and the ability to influence others.

Intellectance

The ability or aptitude to learn, understand, and engage in complex cognitive processes.

Honesty

The quality of being truthful, transparent, and sincere in one's dealings and communications.