When a Customer's Expectations Are Not Met,you Will Be More

question 12

Multiple Choice

When a customer's expectations are not met,you will be more successful rebuilding the relationship if you

• A)delay responding and hope the customer forgets about the complaint.
• B)send a letter.
• C)call the customer or schedule a face-to-face meeting.
• D)request that a supervisor contact the customer.

---

Definitions:

Wedge Issues

Controversial political or social issues, often relating to morality or values, that are used by parties or candidates to divide or galvanize voters.

Gay Marriage

The legally or socially recognized marriage between two people of the same sex.

Abortion

The termination of a pregnancy by removing or expelling an embryo or fetus before it can survive outside the uterus.

Creative Intelligence

The ability to produce novel and valuable ideas, encompassing the capacity to think outside of traditional frameworks and develop innovative solutions.