Which Situation Calls for a Neutral Message Rather Than a Persuasive

question 19

Multiple Choice

Which situation calls for a neutral message rather than a persuasive one?

• A)The store charged you $46 instead of the advertised price of $55.
• B)Your computer monitor malfunctioned two days after you purchased it.
• C)The color of the personalized pencils you ordered is darker than in your previous shipment.
• D)One week after you purchased a computer,the company put the same model on sale for $150 off the price you paid.
• E)The candy you ordered arrived too late to be given as a Mother's Day present.

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Definitions:

Opportunity Cost

Opportunity cost represents the benefits an individual, investor, or business misses out on when choosing one alternative over another.

Cash Flow Operations

The net amount of cash and cash-equivalents being transferred into and out of a business, specifically from its operational activities.

Tax Shield Approach

A method used in finance to reduce taxable income by properly deducting expenses like mortgage interest, which decreases overall taxes owed.

Operating Cash Flows

The amount of cash generated by a company's regular business operations.