Which Situation Calls for a Neutral Message Rather Than a Persuasive

question 19

Multiple Choice

Which situation calls for a neutral message rather than a persuasive one?

• A)The store charged you $46 instead of the advertised price of $55.
• B)Your computer monitor malfunctioned two days after you purchased it.
• C)The color of the personalized pencils you ordered is darker than in your previous shipment.
• D)One week after you purchased a computer,the company put the same model on sale for $150 off the price you paid.
• E)The candy you ordered arrived too late to be given as a Mother's Day present.

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Definitions:

Increasing Authority

The process of granting more decision-making power or control to individuals or groups within an organization.

Staff Units

Assist the line units by performing specialized services to the organization.

Marketing

The process or technique of promoting, selling, and distributing a product or service.

Output Controls

Output controls are controls that focus on desired targets and allow managers to use their own methods for reaching defined targets.