If You Wait to Respond to a Request That You

question 1

Multiple Choice

If you wait to respond to a request that you are granting, you

• A) may lose the goodwill of the person making the request.
• B) save the reader's time.
• C) put the reader in a positive frame of mind.
• D) show professional courtesy and increase the reader's interest.
• E) reduce the opportunity for complying with the request.

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Definitions:

Politeness

The act of showing consideration for others through manners, respectful language, and behavior.

Nonverbal Cues

Communication expressed through body language, facial expressions, gestures, posture, and other physical behaviors rather than words.

Spoken Words

Oral communication or speech, as opposed to written text.

Visual Aids

Materials or tools that assist in enhancing the understanding or retention of information through visual representation.