When Writing a Goodwill Message, You Should

question 28

Multiple Choice

When writing a goodwill message, you should

• A) type the note so that it is easier to read.
• B) discuss resale in the closing.
• C) use a sincere tone.
• D) use the indirect organizational approach.
• E) use a form letter for efficiency.

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Definitions:

Munn v. Illinois

An 1877 U.S. Supreme Court case that upheld the power of state governments to regulate private industries in the public interest.

Supreme Court

The highest federal court in the United States, with ultimate appellate jurisdiction over all federal and state court cases that involve a point of federal law.

Gilded Age

A period in the late 19th century characterized by rapid industrialization, economic growth, and ostentatious displays of wealth in the U.S.