When Responding to Customer Comments Online, a Company Should

question 82

Multiple Choice

When responding to customer comments online, a company should

• A) reply with witty sarcasm to belittling comments or posts.
• B) reply with factual information to unhappy customers.
• C) not reply to neutral posts or comments.
• D) reply to every positive customer statement.
• E) reply with emotional language to show concern.

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Definitions:

Economic Change

encompasses shifts in an economy's structure or performance, impacting employment, income levels, and the production of goods and services.

State And Local Tax

Taxes imposed by individual states and localities, including income, sales, property, and other taxes, varying significantly across different jurisdictions.

Discretionary Income

The amount of an individual's income available for spending after accounting for essential expenses, such as taxes and necessities.

Gasoline Prices

The cost per unit volume of gasoline, typically measured per liter or gallon, which fluctuates based on factors like crude oil prices, demand, and taxes.