Which Sentence Includes Only Positive Language

question 21

Multiple Choice

Which sentence includes only positive language?

• A)The customer service department is closed after 6:00 p.m.
• B)You cannot use a pen with green ink to complete the form.
• C)Your tax refund should arrive after April 20.
• D)The customer failed to provide her zip code.
• E)We must deny your request to change your password over the phone.

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Definitions:

Neutral Third Party

An unbiased individual or group engaged to mediate, arbitrate, or resolve disputes between two parties without a stake in the outcome.

Mediator

A neutral third party who assists disputing parties in resolving conflict through facilitated dialogue, without issuing a binding decision.

Arbitrator

A neutral third party selected to resolve disputes between two or more parties outside of the court system.

Binding Decision

A final and conclusive decision made by a court or arbitrator that the parties to the dispute must adhere to.