You Can Convey a Positive, Professional Image on the Phone

question 76

Multiple Choice

You can convey a positive, professional image on the phone by

• A) eating a quick snack to keep up your blood sugar.
• B) putting the caller on hold if you get another call.
• C) using your natural voice, but making sure you don't sound bored.
• D) using your time efficiently by keeping your email on the screen.
• E) using frowns and eye rolling to let off steam when annoyed.

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Definitions:

Abuse Substances

The harmful or hazardous use of psychoactive substances, including alcohol and illicit drugs.

Eat Unhealthy Foods

The consumption of foods that are high in fats, sugars, and salt, which can contribute to health problems like obesity and heart disease.

Sleep Problems

Disorders or conditions that disrupt normal sleep patterns, leading to decreased quality or quantity of sleep.

Cardiovascular Disease

A class of diseases that involve the heart or blood vessels, including coronary artery disease, hypertension, and stroke, among others.