Please Consider the Following Short Case as You Respond to the Next

question 29

Multiple Choice

Please consider the following short case as you respond to the next question: Sue and Sally are partners in a small local bakery specializing in wedding and birthday cakes. They use a simple Excel spreadsheet to record journal entries and prepare financial statements and tax returns. Robert, the owner of a consulting company that installs and maintains ERP systems, has recently approached them about the possibility of implementing an ERP system in their operations. If they accept his offer, Robert will provide a series of online tutorials to help them learn about the new system. Sue and Sally believe the implementation of the ERP system will make it easier for them to borrow money to expand the bakery.Based on the information in the case, all parties need to be concerned with which of the following common causes of ERP implementation failure?

• A)Inaccurate data in the system
• B)Unrealistic expectations
• C)Both A and B
• D)Neither A nor B

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Definitions:

Eyebrows

The strips of hair growing above the eyes, playing a role in facial expression, communication, and protection of the eyes from sweat and debris.

Buccinators

The buccinator muscles are thin, flat muscles of the cheeks, involved in blowing, sucking actions, and aiding in mastication by pressing the cheeks against the teeth.

Platysma

A thin, superficial muscle located in the neck, responsible for lowering the jaw and drawing the lower lip and corners of the mouth down.

Temporoparietalis

A muscle located in the region of the temporal and parietal bones, involved in moving the scalp and ear.