In the Last One Week, May and Phyllis Have Been

question 20

Multiple Choice

In the last one week, May and Phyllis have been putting in extra hours at work so that the project assigned to them by their manager is completed well within time. Though the manager was due to assign two more people for this project, he had not done so. As a result, May and Phyllis, who were having to do double their routine workload, went and complained to the division manager. May was promptly suspended from work for complaining about her immediate supervisor. This represents the operation of ________ power.

• A) legitimate
• B) referent
• C) coercive
• D) reward
• E) expert

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Definitions:

Conspicuous Consumption

The spending of money on and the acquisition of luxury goods and services to display economic power and social status.

Situational Factors

External factors such as time, location, and social context that can influence consumers' buying behaviors or decision-making processes.

Fashion Conscious

A term describing individuals who are highly aware of and responsive to the latest fashion trends and styles.

Limited Problem-Solving

A decision-making process used by consumers when purchasing products that are somewhat important and require a moderate amount of effort and time to choose.