When Granting Claims and Requests for Adjustment When Your Company

question 44

Multiple Choice

When granting claims and requests for adjustment when your company is at fault, you should ________.

• A) specifically assign blame to someone in your organization by name
• B) take steps to repair the relationship
• C) start from the assumption that the information the customer provided is incorrect
• D) imply that the customer is at fault

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Definitions:

Continuous Schedule

A reinforcement schedule in which every occurrence of a desired behavior is reinforced.

Reinforced

Strengthened or emphasized, often used in the context of behaviors being increased through positive or negative reinforcement.

Animal

A living organism belonging to the kingdom Animalia, typically characterized by voluntary movement, sensory capabilities, and consumption of organic materials for energy.

Intermittent Reinforcement

A conditioning schedule in which a reward or punishment is not administered every time the desired response is performed.