Which of the Following Is a Guideline for Granting Claims

question 120

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when the customer is at fault?

• A) Try to discourage future mistakes without insulting the customer.
• B) Always apologize, even when the customer is at fault.
• C) Start from the assumption that the information the customer provided is incorrect.
• D) Clearly point out that the customer is at fault.

---

Definitions:

Mental Disorders

A range of mental health conditions that affect mood, thinking, and behavior.

Schizophrenia

Schizophrenia is a severe mental disorder characterized by distortions in thinking, perception, emotions, language, sense of self, and behavior.

Dissociative Identity Disorder

is a psychiatric disorder characterized by the presence of two or more distinct personality states or identities within a single individual, often arising as a response to trauma.

Symptoms

Signs or manifestations of an illness or condition, often used to diagnose and treat diseases.