Which of the Following Is True About Refusing Routine Requests

question 95

Multiple Choice

Which of the following is true about refusing routine requests?

• A) Use phrases such as "Let me think about it and get back to you" as a way to delay saying no.
• B) The indirect approach works best for most routine negative responses.
• C) Offer alternative ideas if you can, particularly if the relationship is important.
• D) Always imply that other assistance or information might be available.

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