Which of the Following Is True Regarding Social Media and Other

question 28

Multiple Choice

Which of the following is true regarding social media and other communication technologies in a social media environment?

• A) Companies should limit their online presence to prevent online attacks and malicious campaigns.
• B) Customers who feel they have been treated unfairly like these sites because they can use the public exposure as leverage.
• C) Companies should respond to each and every rumour or negative information that appears in social media.
• D) Customers that voice their negative opinions in a social media environment can easily be erased from the sites.

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Definitions:

External Locus

A belief system where individuals perceive their successes or failures to be the result of external forces or the environment.

Control

The ability to direct, manage, or govern over oneself, other people, or situations to achieve a desired outcome.

Social Intelligence

The skill of comprehending and handling the nuances and interactions within personal connections efficiently.

Leadership Requirements

The essential skills, qualities, and competencies that an individual must possess to be effective in leadership roles.