The Direct Approach for Delivering Bad News Is Best for People

question 51

Multiple Choice

The direct approach for delivering bad news is best for people who ________.

• A) understand the possibility of getting bad news
• B) are unfamiliar with your company
• C) you do not know well
• D) all of the above

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Definitions:

Implied Warranty

An implied warranty is a legal doctrine that assumes a basic level of quality and functionality in sold goods even if not explicitly stated by the seller.

Preassembled

Refers to components or items that are assembled at the manufacturing point before being shipped to the customer or end-use location.

Product

Any good or service that can be offered to a market to satisfy a want or need, including physical items, services, and digital goods.

Waiver Of Warranty Rights

An agreement to relinquish one's legal rights to hold a seller accountable for defects in goods or property.